# Tyler Lindow — Fintech Product-Eng Manager
*B2B at B2C scale · Specializing in $10B+ platform scale, partner SLA infrastructure, and developer paved paths*

> San Diego, CA (Relocating to Seattle, WA) | (650) 580-5788 | tlindow.invest@gmail.com | https://www.linkedin.com/in/tlindow | https://github.com/tlindow

## Vision
To elevate the creative and financial position of software developers through education, in-person connection, and creating safe spaces to build business ideas.

## Engineering & Operational Scale Funnel
- **Stage 01 (Triage & Resolution):** Resolved over 300 B2B merchant integration issue tickets, diagnosing edge cases and establishing data-driven advocacy foundation.
- **Stage 02 (Team Scale & Delegation):** Hired and scaled developer support from 1 to 6 engineers, systemized 80% of workflows, and distributed Tier-1 load to operations to focus engineering on reliability.
- **Stage 03 (Enterprise SLA Pipelines):** Architected automated service level agreement (SLA) reporting and technical root-cause pipelines for multiple $100M+ GMV partners and a flagship $10B+ GMV partner (Amazon).
- **Stage 04 (Self-Service Automation):** Maintained and scaled self-service developer onboarding pipelines, SDK tooling, and paved paths supporting thousands of active merchants with zero-touch integration.

## Key Metrics & Strategic Timeline
- **2019 – 2021 (Affirm DSE):** *Resolved over 300 merchant integration issue tickets at the beginning of my time with Affirm*
- **2021 – 2025 (Affirm DSE Mgr):** *Backbone of service level agreement reporting and technical root cause summaries with Amazon while leading the developer support engineering team*
- **2025 – 2026 (Affirm SWE Mgr):** *Ideated that developing a merchant referral program would improve the merchant moat (even with no approved engineering resources)*
- **2026 & Beyond (Beginner & Strategic Product Thesis):** *Product management at Affirm is incorrectly assuming to expand the partnerships side of merchant growth — Affirm will become acquired by Stripe*

## Core Numbers
- 8+ Years Experience in Technical Leadership, Software Engineering & Partner Enablement
- $10B+ Strategic Partner Portfolio Managed (Amazon & Enterprise)
- $500K Incremental GMV Driven via Mobile Performance Optimization
- 1 → 6 Engineers Scaled in Developer Support / SRE Operations
- 1,000s of Merchants Supported in Self-Service Onboarding Pipelines

## Professional Experience

### Beginner | Founder, Developer Product Management
*San Diego, CA (Hybrid) | Mar 2026 – Jul 2026 (5 mos)*
- Built and launched a progressive web app enabling technical founders to refine pitches and practice fundraising in-person with potential customers, successfully acquiring initial paying users.
- Established a local technical network by hosting targeted networking events for product-focused tech professionals and engineers in San Diego.
- Traveled across major tech hubs (NYC, SF)—including weekly trips to LA over a 2-month period—to conduct user research, gather developer feedback, and evangelize the product framework directly to target audiences.

### Affirm | Software Engineering Manager (L7), Merchant Advocacy
*San Diego, CA (Remote) | Mar 2025 – Feb 2026 (1 yr)*
- Directed a high-pressure, 5-week strategic website revamp (affirm.com), unifying engineering, design, and product content to successfully unlock critical GMV attribution features.
- Facilitated engineering trade-offs throughout the revamp to optimize mobile performance, driving an incremental $500K GMV during pre-BFCM 2025 promotional window.
- Spearheaded organizational adoption of LLM code-generation utilities and agentic frameworks via team workshops and one-on-one's. Overcame engineer skepticism to accelerate high-risk project deliverables ahead of Black Friday/Cyber Monday deadlines.
- Mediated and resolved complex technical conflicts across Manager, Director, and Staff+ levels to unblock a critical platform re-architecture and secure final technical sign-off.

### Affirm | Developer Support Engineering Manager (L6 → L7), Partner Engineering
*San Diego, CA (Remote) | Jul 2021 – Mar 2025 (3 yrs 9 mos)*
- Transformed a global support operation into a proactive development and SRE support function, systemizing 80% of operational workflows and scaling the team from 1 to 6 engineers to protect high-volume GMV.
- Advocated for enterprise merchant needs across a $10B+ strategic partner portfolio, synthesizing integration bugs into systemic root causes. Translated developer friction into the language of revenue to secure product prioritization.
- Developed a full-stack reporting and analytics suite (Python, Flask, Snowflake) removing 16 hours of manual overhead monthly and shifting to a proactive integration strategy.

### Affirm | Developer Support Engineer (L4 → L5), Partner Engineering
*San Francisco (On-site) & San Diego (Remote) | Sept 2019 – Jul 2021 (1 yr 11 mos)*
- **Technical Translation & Liaison:** Served as the primary technical point of contact for enterprise merchants; established the foundation for data-driven developer advocacy by diagnosing B2B integration bugs and translating them into actionable platform solutions to eliminate partner churn.

### Galvanize Inc | Lead Software Engineering Immersive Resident
*San Francisco, CA | May 2019 – Aug 2019 (4 mos)*
- **Developer Onboarding:** Mentored a cohort of ~20 incoming Hack Reactor students, guiding them through practical JavaScript application development, Git/GitHub best practices, and foundational developer workflows.
- **Empathetic Code Review:** Managed multi-repo grading and delivered constructive, rigorous code reviews, building psychological safety and technical confidence for career transitioners entering the industry.

### The Tech Interactive | Gallery Programs Specialist → Experience Development Specialist & Prototyping Studio Coordinator
*San Jose, CA (On-site) | May 2017 – Jan 2019 (1 yr 9 mos)*
- Partnered directly with Google to design and launch hands-on data literacy workshops (e.g., 'Toy Tops'), introducing data and hardware concepts utilizing mobile accelerometers and sensor APIs.
- Collaborated with a Staff Engineer and exhibit designers to prototype and run UX-research for a sustainability-focused city exhibit, combining 3D-printed models, graphical projection mapping, and research-backed prompts for museum guests to engage with. Insights from the research were incorporated into the final exhibit design.
- Engineered generative digital signage using JavaScript (p5.js) to automate daily workshop scheduling. Awarded the 'Monthly Innovator Award' for spearheading cross-departmental skill-sharing.

### Computer History Museum | Workshop Instructor, Education Programs → Design Code Build Instructor
*Mountain View, CA (On-site) | Mar 2017 – Nov 2018 (1 yr 9 mos)*
- Engaged with event attendees and volunteers for large-scale 'Design Code Build' events, introducing Silicon Valley families and Title I students to software engineering.
- Guided diverse groups of students across varying developmental levels through cross-disciplinary engineering exercises, blending physical builds (Rube Goldberg machines) with custom software triggers.
- Delivered engaging, real-time presentations and guided tours on the history of computing to large groups (10 - 20), dynamically adapting complex concepts based on the room's baseline knowledge and integrating insights from industry veterans in attendance.

## Education
- **Deep Atlas** | Residency, Applied AI and Machine Learning
- **Northwestern University** | Graduate Coursework, Learning Sciences
- **University of California, San Diego** | B.S. NanoEngineering – Cum Laude